FREQUENTLY ASKED QUESTIONS

  • How do I measure my pupillary distance (PD)?
  • You can easily measure your pupillary distance yourself using a ruler or have it done by an optician.
  • Which shape of glasses suits my face shape?
  • The ideal shape of glasses depends on your face shape. Use our guide or the virtual fitting to find the right shape.
  • Can I try on glasses online?
  • Yes, our innovative virtual try-on service allows you to try on glasses online before purchasing and make the perfect choice.
  • Do you offer free returns?
  • Of course! We offer a free return guarantee within a certain period of time. Please see our return policy for details.
  • How do I choose the right size glasses?
  • Use our size advice on the website or use the dimensions, which are often noted on the inside of the ironing.
  • Which payment methods do you accept?
  • We accept common payment methods such as credit cards, PayPal, instant bank transfer and more. A complete list can be found in the checkout area.
  • Are there glasses with a blue light filter?
  • Yes, we offer glasses with a special blue light filter to protect your eyes from the effects of digital screens.
  • What styles of glasses are trending?
  • Discover the latest eyewear styles in our trend collection, which includes both modern and timeless designs.
  • How do I properly care for my glasses?
  • Care for your glasses with a soft cleaning cloth and avoid contact with aggressive cleaning agents. You can find more tips on our website.
  • Do you offer glasses for children?
  • Yes, we have a diverse selection of children’s glasses in different styles and sizes.
  • How can I clean my glasses?
  • Clean your glasses with a lens cloth and avoid paper towels to prevent scratches. Further care instructions can be found on our website.
  • Is there a guarantee on the glasses?
  • Yes, we offer a guarantee on all of our glasses. The exact conditions can be found in our guarantee conditions.
  • What types of lenses are available?
  • Our range includes single vision, progressive and blue light filter lenses. Find out more in the product descriptions.
  • Do you offer a glasses configurator?
  • Yes, use our glasses configurator to customize your individual glasses according to your wishes.
  • Are there glasses with UV protection?
  • Yes, all of our glasses are equipped with UV protection lenses to protect your eyes from harmful UV rays.
  • How do I find the right shape of glasses?
  • Use our virtual fitting or follow the recommendations in our guide to choosing the right shape of glasses.
  • Do you offer glasses for sensitive eyes?
  • Yes, we carry glasses with special coatings that are particularly gentle on sensitive eyes.
  • Q: How do glasses from eyeglassdirect help with astigmatism?
  • A: Glasses from eyeglassdirect, especially toric lenses, correct astigmatism, improve vision and reduce blur.
  • Trivex Lens
  • Q: Why are Trivex lenses a good choice when shopping for glasses?
  • A: Trivex lenses from eyeglassdirect are light, thin and offer high optical quality. Discover glasses that combine comfort and clarity.
  • Glass Lens
  • Q: What advantages do glass lenses offer when shopping for glasses?
  • A: Glass lenses from eyeglassdirect are particularly clear and durable. Experience razor-sharp vision with glasses that combine elegance and durability.
  • Polycarbonate Lens
  • Q: Why are polycarbonate lenses popular in eyewear shopping?
  • A: Polycarbonate lenses from eyeglassdirect are lightweight, impact-resistant and offer UV protection. Discover stylish glasses that combine functionality and fashion.
  • Gradient Lens
  • Q: What fashion options do gradient lenses offer when shopping for glasses?
  • A: Gradient lenses from eyeglassdirect offer a smooth transition between colors. Find glasses that emphasize your personal style.
  • How do I measure my pupillary distance (PD)?
  • You can easily measure your PD yourself using a ruler, or an optician can do it for you.   
  • Which shape of glasses suits my face shape?
  • The ideal glasses shape depends on your face shape. Use our guide or virtual try-on tool to find the perfect fit.
  • Can I try on glasses online?
  • Yes, our virtual try-on feature lets you try on glasses online before buying.   
  • Do you offer free returns?
  • Absolutely! We offer a free return policy within a specific timeframe. Please check our return policy for details.
  • How do I choose the right size glasses?
  • Use our size guide or check the dimensions inside the arms.
  • Which payment methods do you accept?
  • We accept major credit cards, PayPal, and instant bank transfers. See the checkout for a full list.
  • Are there glasses with a blue light filter?
  • Yes, we offer glasses with blue light filters to protect your eyes from digital screens.
  • What styles of glasses are trending?
  • Discover the latest eyewear trends in our collection.
  • How do I properly care for my glasses?
  • Clean your glasses with a soft cloth and avoid harsh cleaners. Find more tips on our website.
  • Do you offer glasses for children?
  • Yes, we have a wide range of children’s glasses.
  • How can I clean my glasses?
  • Clean your glasses with a lens cloth. Avoid paper towels to prevent scratches.
  • Is there a guarantee on the glasses?
  • Yes, we offer a guarantee on all our glasses. See our warranty terms for details.
  • What types of lenses are available?
  • We offer single vision, progressive, and blue light filter lenses.
  • Do you offer a glasses configurator?
  • Yes, customize your glasses with our configurator.
  • Are there glasses with UV protection?
  • Yes, all our glasses have UV protection.
  • Do you offer glasses for sensitive eyes?
  • Yes, we have glasses with special coatings for sensitive eyes.
  • Can I order progressive lenses online?
  • Yes, easily order progressive lenses online.
  • Which glasses suit a narrow nose?
  • Explore our collection of glasses with different nose bridge designs.
  • Are there glasses for computer work?
  • Yes, we offer special computer glasses.
  • How often should I update my glasses?
  • It’s recommended to update your glasses every two years. Regular eye exams are crucial.
  • Do you offer sports glasses?
  • Yes, discover our sports glasses that combine style and performance.
  • Are there glasses with self-tinting lenses?
  • Absolutely! Our self-tinting lenses adapt to changing light conditions.
  • How do I order prescription sunglasses?
  • Easily order prescription sunglasses by selecting the “add prescription” option.
  • Do you offer summer glasses?
  • Yes, discover our summer collection of sunglasses and lightweight frames.