Free return guarantee at eyeglass direct
Welcome to eyeglassdirect! Our top priority is your satisfaction, and that’s why we offer a free return guarantee. If you are not one hundred percent satisfied with your glasses, you can return them at no additional cost. Here are the details of our returns policy
Free returns
We understand that buying glasses online is a matter of trust. Therefore, we offer you the opportunity to return your glasses free of charge within 30 days of receipt.
Straightforward process
The return process at eyeglassdirect is simple and straightforward. Simply log in to your customer account, go to your order history, and select the order you want to return. Follow the instructions to get your free return label.
Unconditional withdrawal
We accept unworn glasses in their original condition. Please ensure that all labels and packaging are intact. Upon receipt of your return, we will refund the purchase price in full.
Virtual try-on
Before you make your final decision, feel free to use our Virtual Try-On feature. Try on your glasses virtually to make sure you’ve made the perfect choice.
Contact us
Our customer service team will be happy to answer any questions or concerns you may have. Contact us by email at support@eyeglassdirect.co.uk
In case of unconditional withdrawal
We accept unworn glasses in their original condition. Please ensure that all labels and packaging are intact. Upon receipt of your return, we will refund the purchase price in full.
At eyeglassdirect, we are committed to not only providing you with high-quality eyewear.